Return & Refund Policy

Thank you for choosing Olive Gift Co. We take pride in creating thoughtful, customized gifts for every occasion. Because all of our gift boxes are carefully curated and assembled to order, we do not accept returns or offer refunds.

All gifts are custom and made just for you. As such, returns and refunds are not accepted. If your order arrives damaged or you believe there is an issue with your purchase, please contact us at customerservice@olivegiftco.com. We will do our best to resolve your concern promptly.

For corporate and bulk orders, please refer to our Corporate Gift Policy for details regarding replacements, delivery timelines, and terms of service. If you have questions about a corporate order, email customerservice@olivegiftco.com.

In the rare event that your order arrives damaged, defective, or incomplete due to carrier handling, please file a claim directly with the shipping carrier. While Olive Gift Co. takes great care in packaging each gift securely, we are not responsible for damage, loss, or delays that occur during transit. If you need assistance gathering order details to support your claim, please contact us.

If you have any questions about this policy or need assistance, please reach out: customerservice@olivegiftco.com