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Location & Delivery

Q: Where are you located?
We are located in Upper Marlboro, Maryland, In the District Maryland Virginia (DMV) area.

Q: Do you offer local/hand delivery?
Yes, If you’re in the Maryland, DMV area local/pickup is available for large or small orders if you choose that option at checkout.

Custom Corporate Orders

Q: Do you offer custom gifts for large events?
Yes! Custom gifts are available for orders of fifteen or more boxes. Due to the hand-crafted nature of our products, some items may require ample lead time. Contact us at corporategifts@olivegiftco.com or book a call here for more information.

Payments

Q: What payment method(s) do you accept?
We accept a variety of payment methods, including Visa, MasterCard, Discover and American Express cards through Stripe and PayPal. We also offer ZipPay (former QuadPay) as another form of payment. All orders are processed in US currency.

Returns, Refunds & Exchanges

Q: What is your return policy?
Due to the custom nature of our boxes, all sales are final. We make every effort to ensure each gift is packed to perfection and that each item is in top-notch condition before shipping your gift box. On the rare occasion that any items are damaged in transit, we will replace them with an identical item. To remain eligible for a replacement, you must contact us at orders@olivegiftco.com within 24 hours upon delivery.

Q: Can I change my mind or cancel my order?
Once your order has been placed, we are unable to accept cancellation requests. If you’re unsure about what box or products to order, please contact us. We’d be happy to assist you and make sure you get exactly what you want.

Shipping & Handling

Q: Can I order multiple gifts and ship them to different addresses?
Yes! Depending on the size of your order, gift boxes going to different addresses may need to be ordered separately. Or, you can email us at orders@olivegiftco.com for a custom invoice that will include the shipping costs for multiple locations.

Q: How long does it take for my order to ship?
Deliveries typically take between 5-7 business days according to where you live in the US. May take longer for International Shipments. This includes the processing time to prepare your box. There are express shipping options available for both domestic and international deliveries.

Q: How will I know when my order has shipped?
You will receive a shipping confirmation automatically as soon as your order ships that will include your tracking numbers.

Q: Do you ship internationally?
Yes! We ship internationally through UPS to Canada and the Caribbean Islands. Please contact us at orders@olivegiftco.com for more info and rates.

Please note: Olive Gift Co can only track the package to the border of the respective countries and is not responsible for applicable custom fees, import duties taxes or any other charges assessed by the local country. The customer is responsible for these charges, even if the shipment is refused upon delivery. If the package is returned, a bounce back fee may be assessed.

Q: How will my gift be packaged and wrapped?
All of our gifts are packaged in high-quality biodegradable boxes. We use executive branded gray smooth paper boxes wrapped with belly bands or ribbon and/or seasonal accents. Please refer to the specific box description for details on how the outside of your gift will be wrapped. Note that we occasionally (beautifully) cover glass and breakable items with additional packing to protect them for transport.

Q: Can I order a gift now and send it on a future date?
Yes! During the checkout process, there is a field for additional information or requests. Please enter your request date here. You can also email your request to orders@olivegiftco.com. Please mention your name and order number in your email. Emails should be sent the same day you place your order to be considered.

Q: What shipping carrier do you use?
Our main provider is FedEx, although we occasionally ship via UPS and USPS. For international shipments, we use USPS or DHL. Shipping charges will be applied automatically at checkout based on size and weight, destination, and priority shipment selection of your order.

Q: Can you include alcohol in a gift?
No. We cannot put alcoholic beverages in our shipped gift baskets. Non-alcoholic and sparkling beverages can be used in a shipped gift basket. For local hand deliveries, we can include products provided by the customer. Please contact us if you wish to discuss this option.

Q: What type of gifting options do you offer?
We offer a wide variety of gifting services through our custom gifting option.

Our gifting service includes (but is not limited to) items perfect for:

  • Businesses / Professionals
  • Weddings, Bride / Groom, Bridesmaids
  • Birthdays / Anniversaries
  • New Mom / Baby
  • New Home / New Beginnings
  • Events / Appreciation
  • Sympathy / Self Care
  • Mother’s Day / Father’s Day
  • Valentine’s Day
  • Christmas, Diwali, Eid ul Fitr, Hanukkah
  • And many more!

We also offer custom gift boxes inspired by your events, locations and themes with custom branding, colors and accessories. For more information, please email us at corporategifts@olivegiftco.com

Q: My order is a gift. Can you make sure you do not include a packing slip or receipt?
Of course! Due to the nature of our gifts, we never put receipts or packing slips in the shipments unless previously requested by our customer.

Q: Do you have boxes for guys?
Yes! Sometimes guys are hard to buy for and we understand that. We are finding vendors that cater primarily to men's products. We can help you put together the perfect gift for all the important men in your life.

Q: Can you include our logo or branding in your gift design?
Yes! We offer custom printed cards, hangtags, labeling and branded packaging for orders of 15 or more. Please email us at corporategifts@olivegiftco.com to get a quote or book a call here.

Get In Touch with us today!

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